1. Who we are
Aurum Desk is a small, privacy-conscious AI writing desk. We focus on helping older professionals prepare calm, structured drafts for sensitive situations such as account suspensions, disputes and escalations.
2. Information we collect
Depending on how you use the website, we may process:
- Technical data — IP address, browser type, device information and basic analytics data, mainly via standard server logs and analytics tools.
- Contact details — if you email us (for example, your name, email and the content of your message).
- Payment-related data — payment providers may share limited transaction details (amount, currency, time). We do not see full card numbers.
- Content you submit — notices, explanations and other text you choose to paste or upload to generate a draft.
3. How we use your information
We use information to:
- Operate and secure the website and AI tools;
- Generate drafts based on your instructions;
- Handle payments and basic accounting records;
- Respond to support or contact messages;
- Analyse anonymised or aggregated usage to improve the service.
4. AI models and retention
Your text is sent to AI infrastructure only to generate the response you request. We do not intentionally use your private letters to train our own separate models. Technical logs may temporarily contain parts of requests for security, abuse prevention and debugging.
We recommend avoiding unnecessary sensitive data (such as full ID numbers or third-party personal details) unless strictly required for your case.
5. Cookies and analytics
We may use basic analytics (for example Google Analytics or similar tools) to understand which pages are visited and from which regions. You can control cookies and tracking via your browser or extensions.
6. Sharing of information
We do not sell your personal information. We may share limited data with:
- Service providers — hosting, analytics and payment providers, only to operate the service.
- Authorities — if required by law, or to respond to valid legal requests and protect our rights or the rights of others.
7. Your rights
Depending on your location, you may have rights to access, correct or delete personal information we hold about you. Contact us via the Contact page and we will do our best to help, subject to legal retention obligations.
8. Data security
We use reasonable technical and organisational measures to protect the information we handle. However, no online service can guarantee perfect security. Please protect your devices and email accounts carefully.
9. Children’s privacy
Aurum Desk is intended for adults and older professionals. We do not knowingly collect information from children under 18. If you believe a child has provided us with personal data, please contact us so we can remove it.
10. Changes to this policy
We may update this Privacy Policy to reflect changes in the service, law or best practice. When we do, we will update the “Last updated” date below. Material changes may be highlighted on the website.