Contact
A quiet, written channel to reach Aurum.
If you have a sensitive case, a payment question or you are unsure which option to choose, you can reach Aurum through a single written inbox. No phone calls, no live chat pressure.
Primary contact inbox
For most questions, please send a short email in English summarising what happened, which platform is involved and what you hope to achieve. You do not need to send full evidence in the first message.
- support@aurumdesks.com
- Typical response time
- Within 24–48 hours on business days.
- Languages
- English (primary). Written Chinese may be supported case-by-case.
Everything stays in writing. This protects both you and the desk and helps keep
details accurate.
Prepare an email draft
This form does not send anything directly. It simply opens your local email software with a pre-filled draft that you can still edit or delete.