What the desk actually does
Calm, structured work- ● Helps you explain “what happened” clearly – sometimes in better order than you can in one breath.
- ● Drafts letters that sound like a responsible adult, not a robot, influencer or teenager.
- ● Adjusts tone from calm & respectful to firm & urgent, without crossing into aggression.
- ● Helps you preserve a paper trail – so if things escalate, your side looks organised and reasonable.